ABOUT
Service professionals are very often practical psychologists. Managing client emotions is sometimes the most important job they have. In this presentation, learners discover practical tactics for identifying and soothing ruffled emotions in their clients. They also learn the importance of negative emotions on memory and decision-making. With help, clients can avoid making bad decisions and forgetting what is most important.
This workshop will help you know how to effectively navigate emotions associated with high stakes conversations, and you will learn strategies and techniques to manage those emotions so that both you and your client get what you want.
Some of the professionals who will benefit from this workshop are wealth advisors and financial planners, business brokers and consultants, lawyers and bankers (especially those who work in structured finance.
LINEUP
Dr. Roger Hall
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